Privacy Policy

Who We Are

Technoval Primenso operates as a financial education platform specializing in small capital investing strategies. We're based in Belgium and serve clients across Europe who want to understand investment fundamentals without the complexity.

Our company is registered at Charles de Kerchovelaan 193, 9000 Gent, Belgium. When we collect and process your personal data, we act as the data controller under Belgian and European privacy laws.

Information We Collect

We collect information in several ways, but we're always upfront about what we're gathering and why it helps us serve you better.

How We Use Your Information

Everything we collect serves specific purposes that benefit your learning experience and help us run our platform effectively.

• Delivering personalized educational content based on your interests and learning pace
• Sending relevant updates about new learning materials and platform improvements
• Providing technical support and responding to your questions promptly
• Analyzing usage patterns to identify areas where we can improve our educational offerings
• Maintaining platform security and preventing unauthorized access to accounts
• Complying with legal obligations under Belgian and European financial education regulations

Data Sharing and Third Parties

We don't sell your personal information to anyone. Period. But we do work with trusted service providers who help us deliver our educational platform.

All these partners are contractually required to protect your data and can only use it for the specific services they provide to us. We carefully vet any company we work with and ensure they meet European data protection standards.

We might need to share information if required by law, such as responding to valid legal requests from Belgian authorities or protecting against fraud and security threats.

Your Rights Under GDPR

As someone whose data we process, European law gives you several important rights. We take these seriously and have straightforward processes for handling your requests.

How to Exercise Your Rights

1. Send us an email at [email protected] with your specific request
2. Include enough information for us to verify your identity and locate your account
3. We'll acknowledge your request within 72 hours and provide an estimated timeline
4. Most requests are completed within 30 days, though complex ones might take longer

Data Security and Protection

Protecting your information is something we think about every day. We use industry-standard security measures, but we also recognize that no system is perfect.

Your account passwords are encrypted using strong hashing algorithms. All data transmission happens over secure HTTPS connections. We regularly update our security protocols and conduct internal security reviews.

If we ever experience a data breach that affects your personal information, we'll notify you and relevant authorities within the timeframes required by Belgian and European law.

Data Retention

We keep your information only as long as necessary to provide our services and meet legal requirements. Here's our general approach:

• Active account data is retained while your account remains open and for 12 months after closure
• Learning progress records are kept for 3 years to help with any questions about completed courses
• Support communication records are maintained for 2 years for quality assurance
• Technical logs and security data are automatically deleted after 6 months
• Financial transaction records are kept for 7 years as required by Belgian accounting laws

When we delete your data, it's removed from our active systems and backup files. Some information might remain in our disaster recovery systems for up to 90 additional days before being permanently purged.

International Data Transfers

Most of your data stays within the European Economic Area, but some of our service providers operate from other countries with different privacy laws.

When we do transfer data outside the EEA, we use legal mechanisms like Standard Contractual Clauses to ensure your information receives equivalent protection. We regularly review these arrangements to make sure they meet current European standards.

Our primary data centers are located in Belgium and Germany. Some backup systems are maintained in the United States with service providers that participate in recognized data protection frameworks.

Cookies and Tracking

Our website uses cookies to remember your preferences and help us understand how people use our platform. Most are essential for basic functionality, but some help us improve your experience.

Essential cookies keep you logged in and remember your language preferences. Analytics cookies help us understand which content is most helpful and where people encounter problems. We don't use advertising cookies or share data with advertising networks.

You can control cookies through your browser settings, though disabling essential cookies might affect how well our platform works for you. We provide detailed information about specific cookies in our separate Cookie Policy.

Children's Privacy

Our platform is designed for adults interested in investment education. We don't knowingly collect personal information from anyone under 16 years old.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We'll delete any such information as quickly as possible.

Young people between 16 and 18 can use our educational resources, but we recommend they involve a parent or guardian in any learning about financial topics.

Changes to This Policy

Privacy laws evolve, and so does our platform. When we need to update this policy, we'll notify active users by email at least 30 days before changes take effect.

Significant changes will be highlighted clearly, and you'll have the opportunity to review new terms before they apply to your account. If you disagree with major changes, you can close your account before they take effect.

Minor updates like clarifying language or adding contact information might be made without advance notice, but we'll always update the "Last Updated" date at the top of this page.